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OUR NO-HASSLES PROMISE TO YOU
We want you to try anything in this
catalogue risk-free. You'll usually find our product descriptions more
complete than other catalogues. We feel that the more you know about a
product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you
have 30 days from the date of the invoice to decide if
- it is what you expected
- it fits your needs
- it is what you want
If, for any reason, you're not delighted with any
merchandise you buy from us, just return it to us with an explanation of
why you are returning it, and what instructions you have concerning
replacement, substitution, or refund.
Send it prepaid, insured, in new, unmarked condition with its
original parts, instructions, packaging, and your invoice (or a copy)
within 30 days of the date on the original invoice. Exceptions are few and
most of them are common sense. (ie: "We can't take back a half eaten
hamburger or a crashed vehicle") We do not take back special orders, videos
and books.
All shipping costs are the
responsibility of the customer. The only exception is if we
shipped you an item you did not order or if the item is damaged or
defective. If you believe the item you received is damaged or
defective please contact our office BEFORE you ship the item back to our
warehouse.
customerservice@kidstoychest.com
CLICK HERE to download a Return Authorization Form
Send returns to:
KidsToyChest
Discount Shop4Network LLC
202 Walton Way
STE 192 #228
Cedar Park, TX 78613
When we receive your return, we'll exchange it
or refund the purchase price (less shipping and handling per return
policies below), whichever you prefer. (Please allow 10-21 days for this
process to be completed)
We are not responsible for damage which occurs in transit by return nor do
we accept COD returns.Customer agrees to pay
for all shipping charges for any returned items or orders which qualified
for any free shipping offer. Refunds will be issued for purchase
price less shipping and handling fees.
SPECIAL ORDERS, PERSONALIZED ITEMS, VIDEOS, & BOOKS
Kids Toy Chest is always concerned about your
satisfaction. However, we regret that personalized items, books and
videos, and special order items cannot be returned to us unless there
is a defect in workmanship in which case we will replace with an
identical product.
SHIPPING REFUSALS
Kids Toy Chest and Discount Shop4Network LLC is
always concerned about your satisfaction. However, should you decide
that you wish to refuse receipt of an item legitimately ordered
from us (which has already been processed and handled through our
order and shipping department) credit will be issued for the item,
minus shipping charges and minus a 20% restocking fee.
SHIPMENT DAMAGE
We ship by the most efficient means possible.
However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may
affect the product inside, please refuse shipment at your door or ask
the carrier to note the damage on his shipping manifest (if possible)
and call our customer service department to receive new product. This
is particularly important for large items shipped by motor freight
carriers.
In all cases, save all of the packaging and packing materials and call
our customer service department within 24 hours of receipt for help.
Email:
customerservice@kidstoychest.com
MANUFACTURER'S WARRANTIES
We carry the best products, and our customers
experience very few problems. However, should you experience a problem
with any item during its manufacturer's warranty period, you can turn
to the manufacturers with confidence. We'll gladly help you get in
touch with them directly to save you both time and expense.
ANY REMOTE CONTROL ITEM THAT HAS BEEN OPENED AND A FLIGHT OR OPERATION
HAS BEEN ATTEMPTED CANNOT BE RETURNED!! (If you are a beginner, get
help from a local flyer. NO Remote control model aircraft, cars or boats
from any manufacturer will survive a severe crash)
PRICE CHANGES
Because we deal with literally hundreds of
suppliers and manufacturers and suppliers' prices change, our prices
are in constant flux. Therefore, prices and availability are subject
to change without notice.
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the
processing of your order, but sometimes mistakes happen. When one does
occur, please allow us to correct it.
IF YOU WISH TO CHECK ON A RETURN
Please allow time for your return to arrive at
our warehouse (usually about 10 days depending on how you sent it) and
give us 10-21 days to process the return before you ask us to track
the progress. We really appreciate that consideration.
Email:
customerservice@kidstoychest.com
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www.KidsToyChest.com
Mailing Address