Life Jacket and Life Vest FAQs

Q: Which size should I order?  

A: We would love to be able to tell our customers which life jacket will be a perfect fit however due to the variety of body shapes and personal preferences we are unable to do so.  Measure carefully and order accordingly.  Please don't ask our representatives to help you decide as they can not make this decision for you. 

TIP:  Order both sizes and return the unwanted size.  This saves you shipping costs.  How?  Shipping a single vest is about $9.99 shipping two vests is only a few more dollars.   Plus you won't be charged for the return shipping ($9.99)  of the correct vest back to you from our warehouse.  You will already have it and avoid shipping delays. 

Q: My life jacket does not fit. What should I do?

If the life jacket you ordered does not fit to your satisfaction simply follow the instructions below for exchange or return.  Please be aware we can not guarantee a perfect fit and all sizes listed are according to the manufacturer specifications. 

Q: How do I Return or Exchange a life vest? 

A: It's easy!  Return the original life jacket in NEW/UNUSED condition with all tags attached using the original box.  Be sure to ship it back to us insured and with a tracking number.  Include in the box a copy of the receipt with instructions or print/complete our return form.   Once we receive it we will exchange for new size/color choice or refund the cost of the life jacket (less S&H).  Please read our policies HERE  for complete details.

All shipping costs are the responsibility of the customer.  The only exception is if we shipped you an item you did not order or if the item is damaged or defective.  If you believe the item you received is damaged or defective please contact our office BEFORE you ship the item back to our warehouse.  customerservice@kidstoychest.com

Q: Do you accept purchase orders?

A: YES!   We do accept purchase orders.  We work with several public agencies and private businesses.  Please contact our office for details. 

Q: Do you offer quantity discounts?

A: Orders of 100 or more life vests qualify for a discount.  For details please send an email including the quantity/color of vests and shipping address.  A representative will contact you with a quote and additional information.

Q: Are these life jackets Coast Guard approved?

A: YES! The Super Soft life jackets are coast guard approved Type III PFDs. 

Type III PDF - Flotation Aid: Life Jacket

Minimum of 15.5 Lb buoyancy for adults and 11 Lbs for children. Most conscious wearers can turn themselves face up wearing a Type III Life Jacket. However, Type IIIs do not provide adequate flotation for many overboard situations, and it is dangerous for you to rely on them for life saving performance beyond their design capabilities.

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