HOW TO PAY

CHARGE: For most orders, we accept Visa, Mastercard and Discover.

CHECKS: KidsToyChest.com and Discount Shop4Netowrk LLC no longer accepts checks for personal orders. Business checks are accepted with prior authorization for large orders.
Please make business check payable to:
Discount Shop4Netowrk LLC.

FAX your order and payment information to: 888-808-9543

Discount Shop4Network LLC
202 Walton Way
STE 192 #228
Cedar Park, TX 78613

COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery",

INTERNATIONAL ORDERS: At this time, KidsToyChest.com ships only to the US and US territories. Most orders shipping to international addresses can not be processed. Please contact our office if you would like to place an international order.

EMAIL: customerservice@kidstoychest.com

FAX: 888-808-9543

SHIPPING CHARGES

See the Domestic Shipping page for contiguous 48 US shipping.

See Hawaii, Alaska, US Territories, APO/FPO Shipping page for shipping charges to those locations

HANDLING/SERVICE CHARGES

Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.

Orders under $25.00 incur a $3.00 service charge.
We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders with subtotals under $25.00. The service/handling fee is added to the shipping fee on the cart.

Handling on Rush or unusual shipping requests.

OUR PROMISE TO YOU

Click here to see the Guarantee page for our satisfaction guarantee, return policies and procedures, and Manufacturer's Warranties.

PRICE CHANGES

Prices in our catalogue are kept current on a daily basis and are rarely different than the catalogue shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.

BACKORDERS AND DISCONTINUED

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:

There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.

The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.

Transportation strikes, natural disasters, etc.

When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.

If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item (unless otherwise notified via email). At that time, out-of-stock items priced over $25.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $25.00 will be deleted from the order, and you will be asked to re-order at another time.
We try to contact customers regarding delayed shipment or backorder items. Please check your email often for updates regarding your order.

For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.

If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

Discontinued items will, of course, not be shipped.

You will receive a notice in the first package indicating the dispensation of any items not shipped.

TAX

Retail tax is charged only to shipments shipped to or ordered by persons living in Texas.

SHOULD A MISTAKE OCCUR

We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.

ITEMS DAMAGED IN SHIPPING

We ship by the most efficient means possible. However, damage occasionally occurs.

If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest (if possible) and call our customer service department to receive new product. This is particularly important for large items shipped by motor freight carriers.

In all cases, save all of the packaging and packing materials and contact our customer service department within 24 hours of receipt for help.
EMAIL: customerservice@kidstoychest.com (Mon-Thur 10am-5pm Fri 10am - 2pm)

NOT IN THIS CATALOGUE?

There just isn't enough time or room in our on-line catalogue for everything, and new items come in constantly. So if you don't see what you're looking for, just ask one of our representatives for it by name or manufacturer, and we will do our best to get it for you.
Questions are most efficiently handled by E-mail, especially if you are searching for a product not listed on the site. That gives our search department time to look through our availability without putting you on hold. We will reply at the earliest possible moment.

SPECIAL ORDERS?

Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items. If you have ascertained the availability of the item by search through our e-mail search department, you may order it by telephone or direct e-mail order.

PAPER CATALOGUE

www.KidsToyChest.com does not have a paper catalogue. We rely on you to print out only those pages that interest you. Most of our clients appreciate the fact that this policy saves resources, (both trees and money) and allows us to keep our prices as low as possible.